Warranty Claim

Your purchase is governed by Danish sales law, including rights related to defects. This means you are entitled to repair, replacement, refund, or a price reduction, depending on the specific situation. A complaint is only valid if the defect was not caused by improper use or other damaging actions. You have a 24-month warranty period from the date of receipt of the goods. Please submit any complaint within a reasonable time after discovering the defect.

Kristina Dam Studio ApS
Bredgade 25E, 3. sal
1260 København K
Email: order@kristinadam.dk
Subject: Complaint

Please describe the defect as thoroughly as possible. We will then inform you of the next steps. If the complaint is justified, we will cover the reasonable return shipping costs. Otherwise, you are responsible for the costs.

Complaints / Warranty Claim Address
Kristina Dam Studio ApS
Sydholmen 9-17, Port 31 (Gate 31)
2650 Hvidovre
Marked: Complaint

The goods must always be returned in secure packaging. Please keep the shipping receipt, including any tracking number. Unpaid shipments will not be accepted.

The European Commission provides a platform for online dispute resolution (ODR). It can be found at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.